Shipping Details

Welcome to Sattva Fragrances. We appreciate your interest in our non-alcoholic cruelty-free fragrances. Please review our Shipping Policy for details on order processing and delivery.

1. Order Processing:

All orders are processed within 5-7 business days. Once your order is confirmed and payment is received, it undergoes careful processing to ensure the quality of our products. Please note that we do not process orders on weekends or holidays. We deliver the orders within 4-7 working days.

2. Shipping Methods:

We offer various shipping options to provide flexibility for our customers. During the checkout process, you can choose the shipping method that best suits your needs. Please note that shipping times are estimates and may vary based on location, carrier delays, and other factors beyond our control.

3. Shipping Rates:

Shipping rates are calculated based on the weight of your order and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.

4. International Shipping:

We are pleased to offer international shipping to our customers worldwide. International shipping rates and delivery times vary depending on the destination. Please be aware that customers are responsible for any customs duties or taxes imposed by their country.

5. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.

6. Exchanges and Returns:

Please note that we do not offer exchanges or returns. Due to the nature of our products, we are unable to accept returns for hygiene reasons. We encourage you to carefully review your order before completing your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will assist you accordingly.

7. Delivery Issues:

If you encounter any issues with the delivery of your order, such as delays or damage, please contact the carrier directly or reach out to our customer service team at [sattvafragrances@gmail.com]. We will work to address the issue promptly.

8. Incomplete or Incorrect Addresses:

It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. Please double-check your shipping details before confirming your order.

9. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at [sattvafragrances@gmail.com]. Our customer service team is here to assist you.

Thank you for choosing Sattva Fragrances. We appreciate your understanding of our shipping policies as we strive to provide you with a seamless and delightful shopping experience.