Privacy Policy
Privacy Policy
At Sattva Fragrances, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order with us.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Billing and shipping address
- Order details
- Payment-related information
- Website usage information such as pages visited and browsing activity
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you regarding your purchase
- Provide customer support
- Send order updates and promotional communication
- Improve our website, products, and services
- Prevent fraud and ensure secure transactions
Payment Security
All payments made through our website are processed using secure third-party payment gateways. We do not store your complete card, UPI, or banking details on our servers.
Sharing of Information
We do not sell or rent your personal information to any third party. Your information may be shared only with trusted service providers such as payment gateways, courier partners, and technical support teams for order processing and service improvement.
Cookies
Our website may use cookies to improve your browsing experience, understand website performance, and provide better product recommendations. You can disable cookies through your browser settings.
Data Protection
We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Contact Us
For any privacy-related questions, please contact us at:
Sattva Fragrances
1st Floor, 4-9-87/6, Rd Number 20A, Huda Colony, Attapur, Hyderabad, Telangana 500048
Call: 072076 15889
Email: info@Sattvafragrances.com
Working Hours:
Mon – Fri: 08:30 – 20:00
Sat & Sun: 09:30 – 21:30
Shipping Policy
Thank you for shopping with Sattva Fragrances. We aim to deliver your orders safely and on time.
Order Processing
All orders are processed after successful payment confirmation. Orders are usually packed and dispatched within 1–3 business days.
Shipping Timeline
Estimated delivery time:
- Metro cities: 3–6 business days
- Other locations: 5–10 business days
Delivery timelines may vary depending on your location, courier partner availability, public holidays, or unforeseen delays.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your order. We may also offer free shipping on selected orders or promotional offers.
Order Tracking
Once your order is shipped, you will receive tracking details through SMS, WhatsApp, or email, depending on the contact details provided during checkout.
Incorrect Address
Please ensure that your shipping address and phone number are correct before placing the order. Sattva Fragrances will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Damaged Package
If the package appears damaged or tampered with at the time of delivery, please do not accept it and contact us immediately with photos or videos.
Contact Us
For shipping-related support, please contact us at:
Sattva Fragrances
1st Floor, 4-9-87/6, Rd Number 20A, Huda Colony, Attapur, Hyderabad, Telangana 500048
Call: 072076 15889
Email: info@Sattvafragrances.com
Working Hours:
Mon – Fri: 08:30 – 20:00
Sat & Sun: 09:30 – 21:30
Return & Refund Policy
At Sattva Fragrances, we take great care in packing and delivering our products. Due to the nature of fragrance and personal care products, returns are accepted only under specific conditions.
Return Eligibility
Returns or replacements are accepted only if:
- You received a damaged product
- You received the wrong product
- The product is missing from the package
- The product is defective or leaked during delivery
To be eligible for a return or replacement, the product must be unused, unopened, and in its original packaging.
Non-Returnable Products
We do not accept returns for:
- Opened or used products
- Products damaged after delivery
- Products purchased during clearance or special sale, unless damaged or incorrect
- Fragrances returned due to personal preference, such as dislike of smell or strength
Return Request Timeline
Any return, replacement, or damage claim must be reported within 48 hours of delivery. Please share clear photos or an unboxing video as proof.
Refunds
Once your return request is approved and verified, we may offer one of the following:
- Product replacement
- Store credit
- Refund to the original payment method
Refunds, if approved, may take 5–7 business days to reflect, depending on your bank or payment provider.
Order Cancellation
Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellation will not be possible.
Contact Us
For return or refund support, please contact us at:
Sattva Fragrances
1st Floor, 4-9-87/6, Rd Number 20A, Huda Colony, Attapur, Hyderabad, Telangana 500048
Call: 072076 15889
Email: info@Sattvafragrances.com
Working Hours:
Mon – Fri: 08:30 – 20:00
Sat & Sun: 09:30 – 21:30
